We have dealt with Norma twice; as first-time buyers, and first-time sellers. In any case, there is nobody we'd rather deal with than Norma. In both transactions, Norma's guidance helped us make decisions that saved us thousands of dollars--decisions we never would have had the expertise to make on our own. We found her to be very calm and candid throughout the process, and also very engaged. Whether buying or selling, she'll keep you posted up to the minute on all developments, answer all questions you have, and offer sound advice on what your options are in each situation, and what the BEST option happens to be. You'll never doubt that you have a competent advocate on your side. In cases where we weren't sure what to do, we were never afraid to simply follow her advice. We trusted her judgment, and we never regretted it. Norma will be honest with you (even if the truth hurts, which in real estate, it sometimes does), she'll work hard for you, and she will not make you promises she can't keep. We were fully pleased with Norma's service, and you will be, too.